Refund policy

Refund & Return Policy

At MEZIVA BEAUTY, we care about your shopping experience and are committed to delivering quality beauty products.

1. Return Eligibility

For hygiene and safety reasons, opened or used lip balms cannot be returned for a change of mind.

However, if you receive a damaged, defective, expired or incorrect product, you can request a return or replacement within 7 days of delivery.

2. How to Request a Return

Your order number
Photos of the product and packaging
A brief description of the issue

Our support team will review your request and assist you with the next steps.

3. Refunds & Replacements

Once your request is approved, we will arrange a refund or replacement, as applicable.

Approved refunds will generally be issued to the original payment method within 5–7 business days, depending on your payment provider.

4. Order Cancellation

Orders can be cancelled before dispatch. Once an order has shipped, cancellation may not be possible.

5. Non-Returnable Products

Opened, used or tampered products are generally non-returnable for change-of-mind requests. This does not affect your rights if a product is defective, damaged or incorrectly supplied.