Refund & Return Policy
Return Window
We accept returns within 7 days of delivery, provided the product is unused, in its original packaging, and accompanied by the invoice. Certain categories (e.g. opened cosmetics/personal care items) may not be eligible for return due to hygiene reasons unless the item arrived damaged or defective.
How to Request a Return
Email support@meziva.in with your order ID and reason for return. Our team will guide you through pickup or drop-off, depending on your location.
Refunds
Once the returned item is received and inspected, refunds are processed within 5–7 business days to the original payment method (for prepaid/Razorpay orders) or via bank transfer/UPI (for Cash on Delivery orders, where account details will be requested).
Damaged or Wrong Item Received
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos of the item and packaging. We'll arrange a free replacement or full refund — no return shipping cost to you in this case.
Non-Returnable Items
Items marked "final sale," gift cards, and used/opened personal care products (unless defective) are not eligible for return or refund.
Order Cancellation
Orders can be cancelled free of charge before they are shipped. Once an order has been handed to our courier partner, it cannot be cancelled — you're welcome to initiate a return instead once delivered.
Last updated: July 2026