We follow a standard 7-day return policy from the date of delivery.
To be eligible for a return, the product must be unused, unopened, and in its original sealed packaging with all labels intact.

For hygiene and safety reasons, certain items cannot be returned. These include personal care, cosmetic, and hygiene-related products once opened or used.

To initiate a return request, a valid proof of purchase such as order confirmation or invoice is required.
Please do not send the product back without contacting our support team first.

Refunds (if applicable)

Once we receive the returned product, it will be inspected by our team.
After approval, the refund will be issued in the form of a discount coupon / store credit of the approved amount, which can be used for future purchases on our website.

The coupon issued will have no expiry unless mentioned otherwise.

Refund processing may take 5–7 business days after the product is received and verified.

For international orders, only the product value is refundable.
Shipping charges are non-refundable once the order has been dispatched from our facility.

Products Purchased During Sale

Products purchased during sale, offer, or promotional period are not eligible for return, refund, or exchange unless the item received is damaged or defective.

Exchanges (if applicable)

We only replace products if they are received damaged, defective, or incorrect.

If you need to request an exchange, please contact us at:

Email: support@meziva.in
Phone: 92179 12201

After approval, the product must be sent to the address below.

Return Shipping Address

To return your product, please send it to:

Meziva Beauty
C436+8VV, Alahawas,
Sector 59, Gurugram,
Haryana 122098
India

Shipping time for replacement or exchanged products may vary depending on your location.

Contact Us

If you have any questions regarding returns or refunds, you can contact us at:

Email: support@meziva.in
Phone: 92179 12201